Wicom Technologies

Consulting

Engineering consulting for infrastructure that lasts

Wicom's consulting practice has served local and international enterprises since 2012. We're vendor-independent, certified across Cisco/Avaya/Juniper, and now offer AI readiness consulting for organizations exploring automation.

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Our services

Ten consulting services, one team

From initial design to ongoing managed services — we cover the full lifecycle of your infrastructure.

Design Services
Vendor-independent design for data, voice, and video networks. We design for your business requirements, not for a vendor's quota.
  • Design Proof of Concept — demonstrates how a product or technology solves your specific challenges before you commit
  • Infrastructure Design — performance, resiliency, and scalability architected into the foundation
  • Operational & Strategic IT Planning — short-term milestones within a long-term technology roadmap
  • Deployment Planning — phased rollout schedules aligned to your IT priorities and business calendar
Audit Services
Network and security audits that identify weaknesses, performance bottlenecks, and end-of-life equipment — with prioritized remediation plans.
  • Full infrastructure assessment — switching, routing, wireless, security, voice
  • Security vulnerability scanning and penetration testing
  • Performance baseline analysis with bottleneck identification
  • Prioritized remediation roadmap with cost estimates
Project Management
Enterprise-level project and rollout management. Our senior consultants ensure quality and on-time implementation.
  • End-to-end project management from scoping to handover
  • Multi-vendor coordination and supplier management
  • Risk management with mitigation plans for each identified risk
  • Regular status reporting with milestone tracking
Network Migration
Move from legacy infrastructure to intelligent, modern systems — TDM to IP telephony, analogue to IP CCTV, traditional to TelePresence.
  • Legacy to IP telephony migration (TDM/PBX to VoIP)
  • Analogue to IP CCTV migration with hybrid coexistence during transition
  • Traditional video conferencing to TelePresence upgrades
  • Zero-downtime migration with parallel old/new system operation
Legacy to Intelligent Infrastructure Migration
A new offering for 2026: migrate from static, reactive infrastructure to AI-augmented systems that monitor, predict, and automate.
  • Assessment of current infrastructure for AI augmentation opportunities
  • Phased migration plan — augment, don't rip-and-replace
  • AI monitoring and analytics layer deployment over existing systems
  • Staff training on AI-assisted operations and new workflows
Managed Services
IT strategy, assessment, 3–5 year planning, and ongoing operations. We become your IT department or augment your existing team.
  • IT strategy development and annual planning
  • 3–5 year technology roadmaps with budget forecasting
  • Ongoing infrastructure monitoring and maintenance
  • Help desk and user support with defined SLAs
Support Contracts
Ongoing maintenance agreements that keep your systems running. Preventive maintenance, priority response, and predictable costs.
  • Scheduled preventive maintenance visits
  • Priority response times based on contract tier
  • Firmware and software updates managed by Wicom
  • Predictable monthly costs instead of unpredictable break/fix bills
Training
Staff training on deployed systems. Your team should be able to operate and troubleshoot the infrastructure we install.
  • Operator training on CCTV, access control, and fire alarm systems
  • Network administration training for IT staff
  • AI tool training — using analytics dashboards and AI agents effectively
  • Custom training programs tailored to your specific deployment
Maintenance
Break/fix and remedial work when things go wrong. Fast response, genuine parts, and proper documentation.
  • On-site break/fix response across AJK
  • Genuine replacement parts from authorized suppliers
  • Root-cause analysis on recurring issues
  • Full service reports with recommendations
Web Hosting
Reliable hosting for websites and web applications. Modern infrastructure with uptime guarantees.
  • Website and web application hosting
  • Email hosting and management
  • SSL certificate management and renewal
  • Backup and disaster recovery options

Need a consultation?

Whether you're planning a new deployment, auditing existing infrastructure, or exploring AI opportunities — we'll help you scope it right.

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